DSL HelpDesk: 172 (toll free) 24/7 - through landline - how could you publish this pero pag tatawagan kayo it always say na hanggang 7pm lang ang operation hours nyo!!! We already paid the bill then ilang beses na akong tumawag sa inyo para maayos yung line at internet namin!!! Then one of your operators told me na may pupunta sa amin to fix it pero ni anino ng mga tech nyo walang dumating!!!! Kung hindi nyo kayang ayusin wag nalang kayo magpa asa sa mga customers nyo!!!! Ang mabuti pang gawin nyo eh magsara nalang kayo!!!!! President ng PLDT did you know na madaming nagrereklamo sa inyo.
Im always doing follow up for the service of you technician because its 2 weeks ng walang net sa line ko. Everyday ako nagcall and your customer hotline iisa lang sinasabi nacoordinate na to dispatch a technician to check my connection.
Jul 31, 2008 An Online Tagalog - English Dictionary Learn Tagalog or Filipino Language for free. Nagsend po aku sa isang frend ng money thru gcash but den d pla xa nkaregister she told me., but den she told me na bkt daw thru gcash ko cnend d daw nya mre2deem.
Does your customer deserve this kind of service? Singil kayo ng singil ng payment even though we dont have internent. Wala kayo ginagawang action to fix the connection ang alam nyo lang kumuha ng payment pero pagme problema na ang connection wala kau ginagawa. Wrote your customer service regarding my complaint on my bill in the amount of P p 12,951.50 which covered the cost of tvolution stick which was offered to me by your sales staff.
There was no mention of the cost of the tvolution stick but the mere amount of three hundred pesos as an add on. Now the bill arrived charging me with its cost. I only paid what is due me in the amount of P 5,216.52. Customer service emailed me that their staff will get back on me as soon as they have verified it.
But it took so long for them to check. Now they disconnected my internet service which is very unfair on my part. Please reconnect my line since i need in very badly.
It is very difficult to contact your hotline even the other lines. Account number: telephone number: 022772923 leonarda Gicolo Malbarosa 35 J.P Rizal St. Paliwas Obando Bulacan. Internet connection problem Nakailang tawag na ako sa 172 at ilang ref. Numbers na rin ang ibinigay sa akin.
Pero as of now ay ndi pa din naaayos ang problema ng internet namin. PLDT Management paki review nio ang mga date at refference number na ibinigay nio sa amin. Na magpapatunay na hanggang ngayon ay ndi pa naaayos ang problema namin sa internet connection namin. February 03, 2017 with refference number 19834091 February 11, 2017 with refference number 19937028 February 16, 2017 with refference number 20002827 February 21, 2017 with refference number 20077095 February 23, 2017 with refference number 20109461 February 27, 2017 with refference number 20149600 Note: Lahat po ng nakalista na refference number na yan ay nilusaw lang at sinunog ng Technical na naka assign sa amin. Ang ginagawa nila ay tatawag sa Number namin. Itatanong kung may internet, syempre isasagot namin eh wala. Kasabay ng tawag na un ay wala ng aksyon ang technical.
Kaya ang gagawin namin ay pagpa follow up kina bukasan sa 172 na hotline number ng PLDT. Pag sinabi mo ung Refference number sasabihin nila na close na daw un.
So paano na close eh ndi naman nila nagawa. Kaya umabot ng ganyan kadami ang refference number namin. Na as of now ay ndi pa rin nagagawan ng action ng PLDT Management. PLDT Management. Pwede niong i review ang mga tawag at reklamo namin. Para mas maunawaan nio.
PLDT Management, halos mag iisang buwan na po kaming nagtatawag at umaasa na maayos nio ang serbisyo nio sa amin. Maraming Salamat po. Paki palitan naman ang modem namin dito sa marikina cockpit since September 1 hindi pa namin nagagamit yung Internet namin dahil nag karoon ng problem sabi ng technical support nyo pero ngayong ayos na paki palitan na lang yung fiber modem namin ng DSL modem dahil DSL daw ang naka PLAN sana maayos nyo immediately na mapalitan Continues ang pag babayad sa DSL pero hindi nagagamit sana mapapuntahan nyo agad kame ng technician nyo na magpapalit ng modem namin Details: Acct LL 026451291 Marikina Cockpit 110 shoe ave. Roque Marikina City PLDT - Ref 17871332 Report Number: 18006681. Good Day!This is from L’ fisher Hotel Bacolod.
We’re having a problem with our PLDT Landline Telephone (034) 433-3739 Account Number 23165016.We’re using trunk line from 034 433-3730-39. All lines are normally working except of the telephone number 034 433-3739 and our direct line (034) 433-7281 Account No. 31406838 also no dial tone. Upon dialing the said number, this is the voice prompt we hear “the telephone you’ve dial is not accessible at the moment, please try your call later”.
We’re trying to call your hotline (171 and 173) but we cannot process because it says that “ the telephone you have enter is not on our records”. We’re asking for the immediate assistance to check our telephone line. Hope you can help. Hello PLDT, We’ve already reported many times on your office at Mauban, Quezon since first week of February regarding lost of connection and no dial tone of landline under Christan Dave Almarinez 0 no action until now its already March 1 they said no available technician or technician will visit and check our place. I’ve called already with your hotline 172 ( repair depart) they said we have unsettled account but I know we have already paid the billed then after checking the account your representative told me that we need to call the billing since the record she checked iis there is no unsettled account and unbilled. Confusing isn’t it? For the whole February we have no internet connection and dial tone and yet we have to pay the upcoming bill.
Please call this number 09 we are having a hard time contacting your office and landline and can you please expedite the action we badly needed the connection. Hello, we have a lost connection (landline and internet) since November 9. Our neighbors with PLDT lines are not experiencing the same.
I called 173 and they said it will be fixed within 48 hours otherwise a technician will visit and check our place. 48Hrs has lapsed. I called back to 173 and they said a technician is ready for dispatch. To manage expectation, we want to know when will the technician come to fix the problem. Please let us know what is the exact status of our request because we have been charged for a lost connection. Please email me for a status update. The account is under my name.
I was having problems with my internet today oct 25, 2015, i called many times and finally a representative answered after 45 minutes, i was frustrated because i'm using the internet service for my work, and it got disrupted, i think that PLDT need to fix this problem, but i was thankful to Shane, the representative who took care of my concern, in just 5 minutes, i got the result, i want to commend her for a job well done, although i've waited long on the line my problem was fixed right away, thanks to shane. PLDT CUSTOMER CARE THIS IS TO INFORM YOUR GOOD OFFICE REGARDING THE SERVICE OF MY INTERNET CONNECTION UNDER THE NAME OF MARY GRACE I.
MIRANDA WITH ACCT No.,, SINCE SEP 17, 2015 I HAVE BEEN EXPERIENCING SLOW AND BAD INTERNET CONNECTION AND WITH THAT MY BUSINESS IS ALREADY AFFECTED FOR SEVERAL DAYS. I JUST WANT TO LET YOU THAT I HAVE BEEN A GOOD PAYOR SINCE I'VE BEEN A PLDT DSL SUBSCRIBER. I' VE ALREADY REPORTED FOR MANY TIMES THE RECURRING PROBLEM I HAVE BEEN THROUGH.
IT' S REALLY DIFFICULT ON MY PART TO REPORT FROM TIME TO TIME THE PROBLEM BECAUSE I AM WORKING TOO. I'VE ALREADY VISITED THE PLDT OFFICE TO RAISE THE PROBLEM I AM ENCOUNTERING, THEY TOLD ME THAT TECHNICIAN WILL BE SEND TO OUR HOUSE TO CONDUCT CHECKING ON ALL THE CONNECTION TO KNOW WHERE THE PROBLEM IS. IM GLAD THAT THEY DID NOT FAILED ME, THE TECHNICIAN CONDUCTED CHECKING ON ALL THE CABLE CONNECTED TO THE PHONE AND MODEM OF DSL, HE REPLACED THE MODEM AND THE CABLE THAT HE THINKED THAT CAUSES THE PROBLEM, BUT STILL THE INTERNET SERVICE IS UNSTABLE.
I AM HOPING THAT YOU WILL TAKE AN IMMEDIATE ACTION ON THIS MATTER AND MAKE THE NECESSARY ADJUSTMENT ON MY BILLING FROM DAY THAT I HAVE EXPERIENCED THE SERVICE FAILURE OF MY DSL CONNECTION. THANK YOU AND MORE POWER! 'Being the largest telco company is not easy to manage. But with Manny Pangilinan as the head and Chairman, PLDT strongly committed on the quality of its customer service.' Being the largest telco company, why don't your big bosses start reinventing customer service to IMPROVE ON THE QUALITY OF IT'S CUSTOMER SERVICE?
Start by placing your customers at the center of everything you do. Such as: going the extra mile for their customers and that means using their resources to resolve the customer's issue on first instance.
If unable to resolve, escalate (as they already do by creating a report), and make sure to update the customer via text, email or a call back at the time that they promised. If you promised that someone will call back in 24 hours, then HONOR THAT PROMISE. The customers have the right to know the status since they are paying a huge amount for the service. Right now, the customer service reps are more of a receptionist rather than doing their specific role as a 'customer service'. What we need is a very good customer experience, making us feel that you're doing your best to assist us or resolve any issues that we have. REORGANIZE your customer service (over the phone and business centers). Also, why not your BOSSES put a CUSTOMER SATISFACTION SURVEY (i.e.
NET PROMOTER SCORE) in place to measure their customer relationships and improve their services? (search this in google if you're not familiar). Being the largest telco in the Philippines, I'm surprised to know that you don't have this kind of system in place.
Other businesses have this in place and they've been successful both in terms of customer service and sales. You don't need adverts to promote your products.
Your own customers will do that for you by word of mouth. 'Being the largest telco company is not easy to manage.' Is a lame excuse.
They have Directors and Executives that do that. And before claiming that 'PLDT strongly committed on the quality of its customer service.' , why don't you ask this: on a scale of 0-10 where 10 is highly recommendable, how likely do you think will the customers recommend PLDT based on their overall experience with the 'largest telco company'. The comments on this thread is enough to answer that.:).
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