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Contacting eBay Customer Service Center eBay is one of those companies that starts out small and suddenly takes the world by storm. Today, eBay is the largest online auction website. Contact information for buyers and sellers is available from the My Account page on eBay.
Customer service contact information is also available for the corporate offices. To leave a comment about your customer service experience. Contact Info: Phone Contact Numbers If you need contact phone numbers for eBay support – buying, selling, listing, etc. Visit the My Account page or Online Support. Click on the Contact eBay button and you will be asked to sign in to your account. • eBay Headquarters: 1-800-322-9266 or 1-408-376-7400 • eBay Investor Relations: 1-408-376-7493 • eBay Investor Information: 1-866-696-3229 After contacting eBay support via Facebook, we were given instructions on how to find the customer service phone number.
• eBay Customer Service: 1-866-540-3229 Customer service is available from 5 a.m. PST, 7 days a week. Mailing Address There are two addresses for customers to contact the eBay headquarters or corporate offices. EBay – Whitman Campus 2065 Hamilton Ave.
San Jose, CA 95125 Or eBay Park North 2211 N 1 st St. San Jose, CA 95131 Official Website The official website for the eBay auction site is.
Other pages on the site customers may find helpful include: • eBay Contact Customer Support: • eBay Online Support: • eBay Headquarters: From the main auction website, customers can bid on new or used items, purchase new items and more. There is a wide array of auction channels, including auto and real estate. Customer Service Email The customer service email address is not openly available for customers. Instead, eBay asks that customers view the FAQs section or log in to their account to find proper contact information. We found several lists of “secret” email addresses for eBay – but these email addresses are not associated with customer service. We will continue to search for an email address for eBay customer service, in the mean time, you can contact eBay on Facebook and Twitter. We sent a message to eBay on Facebook inquiring about a customer service email address.
Our Experience We called the eBay customer service line for the United States. After a few options spoken by an automatic response system, we attempted to bypass by pressing 0. This led us to a direct call to a representative.
It took about one minute and 32 seconds to get connected with a representative. They spoke clear English. We asked several questions regarding customer service functions and selling products. The eBay customer service representative was polite and helpful and answered our questions accordingly. We also sent communication via the eBay Facebook page and the eBay Twitter page since eBay did not have an email address available to customers.
Have you used eBay? Have you called for their line for customer service? Tell us your story. My wife was recently killed in an auto accident. She has a eBay account and was buying “bling” for resale. In checking her emails I learned that she’d been reported for not paying for an itemshe was about to lose it. I responded to the email, letting eBay know what happened and heard nothing back.
After getting another notice I called Customer Service. I finally got a real person. I told her I wanted my wife’s account cancelled and didn’t want any more eBay emails. She had no idea what to do and put me on hold for 9 minutes. Then another rep came on. He tried to get me to keep her account open.
I told him what I told the other rep. By this time I was pretty angry. He put me on hold.
After 5-minutes I started getting the mesage about how important my call is and that I’d be directed to the next availalbe representative. And I’m furious. I can really feel for your situation. I too have been VERY frustrated and livid with the customer service people who just seem to “not really hear” what they are being told by the ebay customer and just encourage you to not worry it won’t really effect you, they will take care of it.
But mostly not to worry. While they go out of their way to communicate with sellers how to better their reputation and seller benefits, (keeping a strong dashboard), they are remiss, I feel in keeping up their end of protecting the seller, in specifically following through with open cases: ie their resolve, written documentation and getting th recorded facts CORRECT. I have become aware that two cases opened by buyers who had strong cases of buyers remorse, (before I accepted returns)and made up problems with the description of the items so that they would have a case to return. I reimbursed both for item price, shipping both directions and in my Dash board, both cases are listed as UNRESOLVED BY THE SELLER and it is noted that these case when I am reviewed will effect my standing as a good seller.
But their response is that I shouldn’t worry because they know that I did resolve the cases. You can not submit your listing due to the following problems We regret to inform you that your eBay account is prohibited from listing certain items at this time, including the item you are trying to list. In order to maintain a safe trading environment, selling limits are occasionally placed on accounts, such as yours, that have previous violations related to Intellectual Property. If you wish to appeal this restriction, please contact eBay’s Community Watch Department using the Webform by clicking here, then click on “Listing Potentially Infringing items”. We sincerely value you as a member of our trading community and look forward to a continued successful relationship.
Click here for a window with eBay’s policy on replica or counterfeit items I got scammed for $500 2008. Long story short send original ring and this guy did dispute via his credit card ( of course payapal realase my money to him ) never send me my ring back or money.
Called ebay today 8/25/12 talked to few diffrent people like adrian, melissa, mike – they give me fake names anyway. They said they remove this from my account due to some mistake first phone call i made. Now they saying the violation stay permined Supervisor mike.dr called me later and said tha same. Becouse i got scamed that what i am getting. Ebay is shady. Yeah, Ebay is too big to be good anymore. I’ve had an ebay account since 1999 without any trouble until recently.
Suddenly, they cancelled my account.I called them.said because I wasn’t shipping out items fast enough. Anyway, sometimes they shipments were not shipped out right away because the buyers asked me to hold the shipment until they returned to their homes from being out of town or the customer wanted to add extra items and get combined shipping so they asked me to hold. Well, I had 100% positive feedback but they suspended my account indefinitely anyway.which apparently means forever. I don’t get it?? Well, started searching around the web and they have been doing that to many people and their seems to be a wealth of law suits pointed at Ebay.
Then, I get an update to Ebay EULA saying the new EULA releases Ebay from any class-action suits. You can only bring suits on an individual item. So, I guess I would have to suit Ebay for 200 four dollar and twelve cent items I have issues with and costs incurred?? Wow.I’ll have to hire a team of lawyers to do all the paperwork In addition, the only way to opt-out of the new EULA is to close your account.haha.funny. Well, it looks like Ebay is too big to do any good. They have caused me to loss thousands of dollars invested in inventory and other expenses and they are trying to protect themselves for many disgruntled customers, sellers, etc. Hopefully, there will be an alternative to Ebay which will not manipulate bids, have poor customer support, and ban sellers with 100% positive feedback.
Will see how their stock fares well the class action suits come out? My user id is same as my email with ebay and I forgot the password. I have used “I forgot my userid” & “I forgont my password” tools from online to reset my password, but its not working. When I use “I forgot my id”, I get my userid in email, which is my email address.
Then when I user “forgot my passwrod”, and it asks me my user id. When I type my userid (my email address that I receieved in email), it gives me an error saying that my registration is not complete with this user id. Last I used my id on ebay was around 2002. Please help, since I am not sure where to call, who to ask to fix this.
I have gone thru your website and don’t see anywhere anyhelp to reslove this issue, nor I see any number to call to speak to someone. Please please help. I try to explain, I activate this account or close it, I can not call because I do not speak English, I translate everything with google, I have 3 accounts all regular ebay Italy: marvelstore – ebay germany: marvelgroupshop – ebay america-old marvel, now due account of the suspended particles-old marvel, I have limited other accounts, all with positive feedback and in good standing of invoices. I ask you to please solve this problem closing it or turn it on, because the other accounts I need to work, I restore and sell vintage products etc.
Important and, unfortunately, I do not speak English, but I’d like to talk. I just want to say how repulsed I am that you pulled a Glenn Beck product off of your site. How in the world do you well I out of a thing such as used condoms go on your site get an innocent man tries to raise money to give to the poor and you yank it because he is a conservative. What would happen if it was 1 of the leftist or communist posting things I bet that you would let it stay. I hope others R as upset as I am and they pull their product from your site and never use it again as this is so wrong on so many levels. Pull your head from the clouds and maybe listen to Glenn Beck and see the stuff that he is trying to teach and warn you people that just have no clue.
Dear sir, details as follows Item number:71 Price:$600.00 Sale date:Nov 22, 2012 PayPal transaction Id:4WT3900 Case ID: Case opened on:Dec 17, 2012 Seller:mshines0000 Problem:Item not as described seller shipped only bunched of papers,no phone found, package was intact when i received it, i am in big trouble, seller is not responding, seller is fake i dont know what to do please find enclosed pictures please forward it concern person i am new to ebay, i wold be glad if you look into this matter. Paid $56.80 on for Item # 98 Iknow its from China butt by I had not recived the Canvas Backpack I sent the Seller lisawen1227(2394) a standard EBAY form to ask What was going on?? No Answer so on sent another email and still no answer I have tryed for the last month to get thru to EBAY for HELP.
Sorry but I cant find a way to get help??? Thanks for any way you can HELP me, Richard O Boyd (KD4VBR@Juno.com PAY/Pal account and EBAY. Have worked out thru the years the few problems I have incounterd. I need HELP with this one. Hi i just bought a set of make up brushes from ebay.com i ordered them on november 11 and now its feb 2nd and the brushes still not arrived.the seller is saying that we had sent it and v cannot resend/refund untill we receive the package back. Ebay does not helps me becAUSE its alredy more than a month from the order and they say that time period to lodge the complaint has been over. But the seller had already showed the shipping time of a month.i lost my money and i didnt even received the order.what do i do???the parcel was sent via china post airmail to india.please help me.
I am CANCELLING my ebay account, they are business criminals. First of all, I have had a multitude of problems with them before today. I spent an hour trying to call them today, I was transferred over and over again to limbo, I was hung up on three times.
Finally when I got a “supervisor” on the phone he lied to me, tried to give me wrong information and in the end, when he realized that he got caught in a lie and that I was smarter than him and wouldn’t take no for an answer, he just kept repeating “there’s nothing I can do sir” like a robot. F*ck ebay, use amazon or walmart.com or ANYONE else other than them. Also, paypal can and will hold your $ hostage if they feel like it. ANother reason to AVOID AVOID AVOID. I live in Australia and bought a toy for my grandson from the USA. When I paid the invoice I noticed was charged $US4.88 import duty.
I thought this was incorrect as items imported into Australia are duty free upto the value of $AU1000. I rang and confirmed this with Australian Customs and sent a email address they gave me to give to Ebay(USA) so that they could get verication of this in writing. Meanwhile I decided what the hell I’ll ring Ebay AU for customer service, a Phippino accent answered the call.thats when the run around began!! Below is a few brief notes I took while making the call. Rang eBay Australia 10:41. Answered: 10:45.
Asked if call centre that talking to was in Philippinesanswer YES. Gave details of situation and item number as requested.
10.49am-Transferred to Ebay USA.on hold till 10:51am. Asked if this would cost me any money, she said no.Transferred call. Explained situation again. Said hold on as she has to go to another terminal to get information. 10.55am-unable to transfer to shipping department, contact was busy with another call.
Said would ring back tomorrowthen”Ooops can’t as we can’t ring overseas countries”.you will have to ring us back tomorrow?!! She apologized.
Asked if she was located in a Philippine call centre(heavy Philippine accent).said it was there policy not to divulge that information. I am hoping for a email reply to my query hopefully by tomorrow. If nothing positive unfolds I will post the complete saga starting from my original query. I intend to update this entry as it unfolds and keep going until I get a positive result.
I was given wrong information by their Customer Service reps by phone on two separate occasions involving an item I had up for auction. Now I need to deal with the problem that caused, and I want to send an email to someone with authority, and also to have a “paper trail.” The fact that they do not provide an email address is frustrating and unacceptable business practice. I guess the only recourse is good old US Postal Service, and if I do that, it’s going to their corporate offices. Folks, let’s keep complaining until somebody hears us!
I have been a seller on ebay for quitea while. I have an almost perfect record.until a buyer named cameroncrazie came along! His false, but not inflammatory feedback was a real defeat to me. The buyer is also a seller, he has negative reviews as being a “cheat” “scam-artist” “counterfeit” andalso sellsthe same items that I do. I am very detailed with all of my selling descriptions, this one includeda simple belt, size 40, used by me- a size 38. Please know, I’m nota wimp, a cry baby, and can handle my business, but the scripted half-@$$ help by ebay is definitly pro-buyer.
I know freedom of speech and one’s right to their own perspectives, but to have a totally unfair and totally false feedback with no help is not fair. I believe in what is right and what is fair.the American dreamright? Where is the non scripted help that ebay should offer.
I have called ebay for other reasons and it is the same written and read statements. Where is the supportonly if someone threatens or is inflammatory will they even think about helping. After 3 hours, 5 people, 2 disconnects, an “I’m so sorry” is all that I got. I pay a lot of money to sell my merchandise on ebay. After sellers fees, paypal fees, and taxes, its hard to make noticeable dollars. AGAIN, DONT GET ME WRONGI KNOW WHAT THE GAME IS Where is the unbiased referee? It just hurts to know the the support that you pay for, fight for, is so buyer-sided.
If someone is blatantly false but does not swear or threaten does that make it okay??? To ebay.YES, YES, YES.
And it is a shame. I have had a terible experience contacting them. Difficult tonreach and irsponsive. Impossible to contact by email or chat. I bouught a vacuum from the Hoover Outlet store on ebay in Nov 2012 and was deffective. Returned it following the instructions of seller ( and afte contacting him trough ebay) but to this date they havent reimbursed me.
So they kept the returned aapliance and MY MONEY ($99.99) withouth anynexplanation. Ebay has not helped me at all. I filed a complaint with the Better Business Bureau and they did not bother to answer either. My advise: Do not use Ebay, and definitely do not buy from the Hoover Outlet Store there. Hi ‘I wrote to you so many times and even try to phone you but the answer is the number is not connected. My concern is that I wanted to purchase a cross stitch frame but when I realize how much that would have cost me to shipped to australia i’ve changed my mind i’ve tried to cancel it but I couldn’t see any part that said cancel so I didn’t finished paying for it thinking it be ok.
Than i’ve tried to email about 5 times to cancel but no replay now today I got an email from ebay telling me they going to take action its not my fault if they never answered my calls so now do whatever you want I wont buy anymore from you lot. Ebay put a hold on my account because I have 4 low ratings for ‘item as described’ but the monthly reports show 3, which is within the acceptable limit. 27 phone calls – yes 27 – calls later, no resolution. They have tried to take money from my bank account, because of the hold they put on my paypal account in error! & now have suspended my account. I’ve been told 3 times it was being investigated & elevated to managerial review, whatever that is, & that I would receive an answer with 72 hours. Not 1 call back.
I went to the Campbell office to try to get an appt. Talk to someone& was told there is no customer service at that location & they couldn’t give me a mailing address for customer service at any other location. To all that reads this: they are becoming crooks just like every other scammers on this planet,i bought paid,sent and also tried for 3 months to get my money or my product back and still no answer from any personal time to revolt?????
Maybe but if a company wants to keep its buisness then it should keep its promise to the public that makes them and therselves rich and dominant above us blue collar hard working american people any one who disagrees aparently has not gotten shnooked yet see the picture not the prize! Dealing with EBay is a nightmare. The ad would not accept any revisions, like adding a photo and updating text (yes, you’re supposed to be able to do this even with a bid).
The contact info is useless – clicking on contact links would consistently freeze up the page, with no results. I even tried calling their corporate number, which led to menu hell and no direct rep contact. Finally, the so-called EBay member-to-member websites are equally useless. They tend to provide immature responses by some kid working out of his mother’s basement.
I will never do business with EBay again. I’ve divested all mutual funds with holdings in EBay. This is not a company I want to invest in. On August 3rd I purchsed a Minolta 500 mm mirror lens. It was mailed to Brazil (South America) instead of to Israel and I have yet to receive it. I attapted to purchase an adapter to connect Sosy alpha lemses to a Sony Nex camera and paid $ 300 for it. I received a message from the seller that he does not ship to Israel.
Now I’m being accused of not having paid for the item. All in all I’ve been severely traumatized by these experiences. Please see to it that I might be able to purchase from you fearlessly. Hi I’m really not impressed of the way they have done my account you can’t talk or reach any one to tell them. It’s been two weeks they are confirming my account and tell me another week they took 140.00 out of my account plus 2.45 twice, they have not paid any of my items with the money they took out the people have been waiting for a long time so they can ship my stuff out this has been way to long I would never I’ve done this through my account if I’ve known this really disappointed with eBay karen. Look very carefully at Ebay “remaining time to bid.” At least on a page I looked at, there is a one-hour discrepancy between the remaining time to bid and Ebay’s stated remaining time to bid. In a page that I was looking at, remaining time to bid was given as 6 days, 4 hours after 10/1/2013 at my time of 13:20:33 EDT.
Ebay says this bidding window closes at 15:20:33 PDT on 10/7/2013. The days are right, but look at the time of day.
It’s off by one hour. I made sure by waiting until the hour changed (Ebay doesnt give minutes on the deadline display). But 4 hours after 13:20:33 EDT (10:20:33 PDT) is 17:20:33 EDT or 14:20:33 PDT, not 15:20:33 PDT as stated by Ebay. This makes buyers think they have one more hour of bidding left at the time of the deadline.
Seeking finder’s fee if I am correct. I recently sold some items on here g1 transformers hot shot, swoop, overbite they were described with perfect detail used condition with plenty of photos the buyer bought them after reading my description with no returns posted and used cond. They didn’t like the way they smelled which is irrelevant they are used not new mint in box now e-bay is ignoring my e-mails acting like I’m in the wrong I’m not letting someone damage my merchandise and wanting a return after posting no returns.
I will tell this story to every merchant on here and media until I get justice. I ordered the same item from two different sellers and both told me later the item was not available. Which is fine, however I couldn’t be refunded until I responded to the cancellation request.
I clicked the Respond Now link in both the emails but I was taken to a log in page to log in to Ebay. These items were not bought through an account. It must have been a guest checkout page because no account information was required to sign in and at the time i didn’t have an account. Now I keep getting messages from the buyers saying they can’t refund me until I respond, but I have no way of responding. I have tried calling customer service already twice today and keep getting asked information regarding the account the items were purchased under. I am just looking for a general customer service representative that can help me and look into the issue.
This whole site is trying to be too technical and while I am sure it is great for pinpointing exactly where customer service calls go to when everything is run through an account, It has been nothing but frustrating for me trying to find a number to call so I can get my money back on items I never received. I’ve had other sellers who canceled orders just refund me with no problem, so I am frustrated with this run around.
From what I’ve read, eBay is a billion dollar company with 15, 000+ employees (jut looked that up), but is run worse than a mom and pop store. I spent over an hour and a half trying to get a couple of questions answered. The first half hour was spent looping around the same web pages on eBay with no luck getting an answer or anyway to contact them. I wasn’t able to find any way contact until I found this website (thank you customerservicenow.com).
I spent another 45 minutes trying to speak to someone (I spent a good 20 inputting the same information over and over and over). When I finally pushed 0 it said I would be connected with customer service.
Once connected, they said it would be approximately 6 minutes for them to get to my call. After about 3 minutes there was another message that said if I would prefer to have a call back, I wouldn’t loose my place in line, that I could have a call back. I was really unsure whether I should try this considering what I had already gone though, but. I tried it anyways against my better judgement. 18 minutes go by and still no call back. So I go call back and go through same routine, but this time I answered I had a question about a payment. My call was answered in less than a minute.
After all is said in done. WORST COMPANY TO DO BUSINESS WITH EVER!!! Hi a purchaser sent a payment to what was the incorrect paypal email. I don’t know if it was an ebay error in transposing letters in the id. The account needs to be corrected to my account. I have asked the buyer to call paypal and explain the account id was miss entered, as the account is not me obviously. Can paypal help the buyer correct this so it goes to my account?
It may have been a letter transposition by voice or by data entering error on the paypal side. Right now the money is in limbo. Hopefully there is no one with that erroneous email, that will open an account and claim that money. On 3/9/14 I purchased a new Mens Outback Jacket. When it arrived it was a Womens Jacket. I tried contacting the seller with no response so I opened a case. Seller responded & said what can I do.
I said I will split the mistake, send me half. Seller said couldn’t do that because Jacket was worth too much money, (I was the only bidder)! Seller said send it back but didn’t include the cost of shipping. Ebay ruled against me in favor of seller. I called Ebay & finally talked to a Representativew that told me that case wasn’t handled right & would forward it to higher authority. Never heard anything!
Called Ebay again & got different Representative that said because I didn’t send it back was reason case went in favor of seller. Shipping for the Jacket was $8.75.
I suppose it would have been about the same to send it back at my expense. It was a nice Jacket & I gave it to a needy person & I can afford the loss; I just don’t understand EBay’s decision. Was this so hard to figure out? Order a mans Jacket & get a womans??? The eBay Corp. Is just a bunch of liars.
I purchased a Danbury Lamp from a seller identified as crunchy 1010 which was sold as good condition. This item arrived poorly packaged and the lamp socket and shade was crushed beyond use.
I had to have the lamp repaired at a shop and buy a new shade. I opened a case with eBay Customer Support. My case was denied.
My appeal was denied. My negative feedback of the seller was removed. This was all done in spite of eBay making claims to have a buyer protection program.
This pure BS as eBay is simply a greedy company that treats the buyers as crap. Ebay is so full of crap!
I called those assholes after they suspended my account because they said that I was selling counterfeit otterboxes — which IM NOT! So, I asked them why don’t they suspend other accounts whose listings are on the first page in the second,third,and fourth spot selling otterboxes for 9 dollars! I told them that OtterBox would not approve of that, so I know that eBay only pick and choose who’s listings they want to remove! They just flat out could not explain why the other listings were not removed! They never said that OtterBox approved of people selling their cases for 9 dollars! I told them that I was going to sue them, and the person asked me was he being recorded! No.2, eBay would also bury my listings.
My listings would literally be on the 1st page in the 2nd spot, and then all of a sudden in the middle of my listing it would be buried in the 1000th spot! They could not explain that to me either! They’re nothing but a bunch of liars and cheats! Hello Ebay customer/seller service center, I was never informed of a fee, when I signed up for all my listings I was told it was free. The indicator on the side bar never showed a fee for any of my listings and I did check it. Even your fine print said first 50 of every month free for buy it now and listing fee.
I feel ripped off and disgusted. Also, I hope your company honors the free relisting of up to 3 weeks and no further charges because the fees are getting out of hand. Considering amazon.com or another site to do business with in the future.
Thank you crystal paprock moreover, I am contesting these charges. Ebay is too greedy and I am fed up. After I pay ebay off I will think long and hard before I list something with them again. The fees are outrageous. Nickel and dime you for everything. I think you should only be charged when your item sells and they should not be charging you on your shipping too!
I paid for the shipping for the buyer, why is ebay now charging me. I personally went to post office and paid the shipping, ebay was not involved in any way shape or form as I did not used ebay to create the shipping label. Just tired of eBay’s greed. Since you guys have suspended my account, I have been posting what a crock of you know what you guys are. I will continue to blast you because your customer service is terrible.
At this time your site has lost thousands to other sites, by the way saving me money. So, stick it where the sun doesn’t shine. My wife loves going after big companies like yours that enjoy playing games with people.
She has had 2 major corporations beg her to get off of their case. You deserve as much bad press as you can get. Ernest, Tampa Fl. I purchased 4/24/2014, #75 located in France via ebay.de paid 450euros with bank transfer. The seller,however, assured the refund.
The item wasn’t as described,so opened the case to ask refund, I had to, due to no response from her.And I got directed from ebay.de for the return saying the seller issued the full refund. Once I confirmed the delivery, the case was closed by customer service said ebay can’t refund it.
Meanwhile the seller sold the item I paid for to other buyer!!!! Shocked, emailed her to ask to wire the money.
She said, waiting for the email from ebay. That was may 29. Not a word ever since. Of course tried to solve this ebay.de never reachable, Uk ebay forwarding me to ebay.de. Left negative feedback, police report and suing her in EU.Guess send the letter to all ebay.com ebay.de and ebay.fr just one more contact the seller to ask the refund on behalf of me that’s all I want from ebay. Does this sound too much work? I do not have any other contact to seller except mail never answers me back.
Frustrated in Warsaw. I had a case opened against me for a black diamond I sold. In her opening statement of the case, she stated the diamond tested positive. The case was allowed to continue. I talked to a total of 5 people, 1 was a supervisor, 1 was in escalation. I was told that even though she stated in her opening statement, it was positive, she could still open a case. And, she was the ONLY one that could close it.
I kept saying this was wrong. I was told that I had to tell her to send the diamond back, and if it was mine (which I may or may not be able to prove), would have to give her her money back. I asked for a supervisor.
At 15min before you close, I got one. She stated that the buyer was NOT entitled to a refund and that I had been told incorrectly, she would make notes, and send me directly to escalation so they could notify the buyer that she was not entitled to a refund before she could get to the post office, this AM.
I was switched to Frolian who told me I that even though what I was told was wrong, and even though the supervisor told me they would notify the buyer, it was too late because I had offered the refund. And, I HAD TO HONOR MY WORD!
The buyer didn’t! She lied about the diamond and opened a case with no merit. The customer service rep. That told me I had to offer the refund or get a strike, didn’t. The supervisor who told me it could be stopped and correct, didn’t. BUT I HAD TO HONOR MY WORD! You do what you say, and it it is wrong, you punish your people, NOT YOUR CUSTOMER!
You held ME to a higher standard, than the buyer, and YOUR OWN PEOPLE AND SUPERVISOR! HOW DARE YOU! I lost $149.99, my fees, my shipping.
But you MADE SURE YOU GOT PAID didn’t you?! Why would I,or my husband, or my father (that I got all to come on here and buy and sell) EVER even consider doing business with a company as incompetent and dishonest as you? The buyer has ALL the power. You don’t support the sellers at ALL! I did what you told me. I did what you THREATENED me with!
And, then you WOULDN’T MAKE IT RIGHT FOR ME? I intend to tell everyone how you treat your sellers. It is SHAMEFUL! I have worked so hard to be honest. Keep a perfect record. Pay my fees immediately. AND, THIS IS ALL I GET!
Lies, threats, and telling me I HAVE TO HONOR MY WORDBUT NOT YOU! Thanks eBay for opening my eyes to your business practices and the lack of knowledge your customer support has! That is ALL I can thank you for! Ebay has failed to issue me a $100.00 reward coupon that was promised.
I have called 10 times as of today and was put on hold for over 3 hours. I was also hung up on. I will be contacting the F.T.C for fine violations and also reporting to B.B. And all the scam reports. I spent over 60,000 buying magic 4 fundraisers and they must need the hundred dollars that was promised and ok’d by Fernendez also several others at the customer service line but still no coupon.I have 100% credit/feedback with ebay after years online buying magic 2 perform to raise money 4 kids with cancer and this is how they treat me.
The Ebay app keeps crashing. This problem has been occurring for several years now yet no one has fixed it. I don’t understand why Ebay hasn’t resolved the issue when lots of other people have said the same thing after down loading the Ebay app and there isn’t another app to switch to. What is the point of updating this app if the bugs flaws aren’t patched or fixed?
I’m almost at the point of not using Ebay any more. I don’t like using Ebay’s site on Safari because the print is smaller and the content takes longer to down load. Please fix the app from crashing or design a different one. My credit card was charge for ebay fees even though the item that I was selling was returned and refunded. I tried to resolve this by calling the customer service.
I was transferred to several people in 4 different department. I’ve been on the phone for 1 hour and 30 minutes and still on hold as we speak. Kay from the billing department has no customer service and rude. I asked to speak with a manager and what she did is transfer me back to the queue and be on hold again. This is unacceptable. My issue was not resolved.
Not a good experience at all. I purchased a piece of expensive luggage on the the ebay site. Upon receiving it I discovered it will not work as a carryon for an international flight. Contacted ebay to use their HASSLE FREE RETURNS was told they could find my order!!!
I received emails from them confirming the order, emails stating item was shipped etc. They made it sound like I never ordered it. Who the hell tries to return something they dont have. Then they informed it was ordered by a different person, (now I am seeing RED) oh wait. No i ordered as a guest therefore they could not find it.If they couldnt find it how did they know I ordered it as a guest???
I have made several calls to them. They tell me to call TravelPro, the manufacturer of the luggage.I call they tell me to contact EBAY.Their customer service leaves a person wondering how they are still in business??? So here I sit with a suitcase that I cannot use because no one will take responsibility for its return and I am out my money. I am going to go through my credit card company and hopefully they can resolve this mess. I will never do business with eBay again everand buyer BEWARE!!!! I have been a thriving member of eBay for years. I sold and sent a beautiful vintage Holy Rosary to a customer.
I have 100% feedback which I am very proud of and have worked hard for. The Holy Rosary arrived to the customer in PERFECT condition (the box that the item was sent in was broken in transitnot my fault.) So this lady has given me a neutral feedback that will stay on my account for a year. Ebay says that they can not help me because it is the customers opinion.
I beg to differ Ebay, when it is the sellers on Ebay that do all of the work and pay YOU for the honor of using your system. Wake up and realize that the Sellers need some support sometimes as well.
I am leaving Ebay and going to ETSY. A sight that some say is miles above what I am presently using. Good buy to all of my friends and my certified letter sent to the corporate office will request that Ebay sometimes show some support for the seller. Without sellers, there would be NO Ebay!!! I had a account manager tell me that he was going to help me. He put me on hold and the call was dropped??? Anyway Ebay, you have lost a good customer, if I do say so myself.
Sincerely, M 🙂. I ordered an item about 5 days ago buy it now item; and immediately I received an email from the seller that the shipping label has been printed and I will receive my item in the usual 3-5 day time frame. As my customers car sits in my shop awaiting the part I was guaranteed by the seller was in stock and was in the process of programming and testing, I receive an email from the seller instead. It states “Good Morning Scott, I am your account manager for the engine computer that you ordered. I wanted to inform you that I am aware that ebay has it showing that you would receive your part tomorrow, but we are actually a little behind due to the holiday (Labor Day, wow such a holiday to slow down parts guaranteed in stock huh)and that I would receive my part by the beginning of next week. Please call at ###-###-####.” This is a little unorthodox for me in my dealings with ebay sellers; to call them with concerns, which is a nice touch I guess. Still, they are trying to play off the message I received about the label being printed as an automatic Ebay message regarding the time frame for shipping.
Well I can understand this as I have received many messages of this nature. My problem is that the email specifically states that my part in in the programming and testing phase and will be sent out promptly. I did not know that Ebay referred to this phase of programming the VIN and auto mileage as part if their automatic reply. Any thoughts or ideas? I immediately asked for a full refund.
I feel that they should have informed me as to the fact that it was not in stock the moment they accepted my payment, rather than waiting until the day of to email me telling me that instead of a part coming today, you have this nicely worded message instead well, gee thanks baloonstones! The information referring to the shipping cost, the shipping time frame, that it was in stock and the cost of the item were pertinent in making my decision as whether or not to buy from this seller. In my rural area, many manufacturing and other smaller businesses have closed up leaving the local mechanics to resort to methods such as these for parts that their customers want. Please give some feedback as Ebay seems not to want to be bothered with it seeing as they do not post info to contact them directly. Paypal reported an error in the transaction for purchasing a cell phone, a Motorola RAZR V3. It charged me for the warranty (which I did want for the cell phone); it charged me for the donation I made to Habitat for Humanity But IT DID NOT CHARGE ME FOR (and thus appears that I didn’t order) the cell phone itself!
I’ve gotten a run-around simply trying to explain what happened to someone at eBay; and then they say I should contact PayPal. I am on hold to 888-221-1161, the number I was given for PayPal, now for 17 minutes.
So I figure I’d better do something myself, which is to cancel the “product” ( your Protection Plan), since it is being charged for nothing: No one believes me when I say eBay, or PayPal, had an error, it actually said this in a screen after I submitted the “Confirm” button. This is terribly frustrating, so instead of “fighting” to get the original order THAT I THOUGHT I HAD MADE, I felt it was easier to simply cancel the warranty. — PayPal says there was a denial code to the seller because MY address wasn’t confirm.
On hold while PP is checking on something. But HOW WILL THE WARRANTY BE APPLIED TO THIS PURCHASE? SHOULD I GO AHEAD AND CANCEL THE WARRANTY, AND RE-PURCHASE IT WITH THE ITEM. On hold with PP at 10:40 am, on call for 34 minutes so far Now 10:47 “talking with supervisor to get problem corrected”.
This is the worst customer service EVER! When you click “Contact Us” – This should have an email and 800 number that we can use.
Had to Google just to even fine the customer service number. Heaven forbid it’s been more than 90 days, which will happen if the seller is pre-selling an item that hasn’t been released by the manufacture yet. When Ebay sends you items to complete for Fraud (www.ic3.gov), then send the instructions and then notify you that you must complete and provide eBay the form number. But they don’t supply instructions on how to get that info to them. I’m being ripped off by the seller on this website, and I’m finding that eBay doesn’t care, or wants to make it impossible to get your money back. Ebayyou just lost my business!
Service starting to suck! By phone, it is easy to reach them but on line it is like running around in circles. I just got plant that was pinched with zip ties so hard, it just about killed the plant. It also had 4 bends in stalk and leaves.I took pictures, seller told me I have to pay for shipping either for replacement or new one.
I thought it was not fair since I expected healthy plant and now I have something that will not support itself-stalk is half brown and bending even with support. I offered to split the shipping cost even thou it was not my fault. Well I got accused of trying to get one plant for free. He was nasty and rude and yelling at me, borderline harrasing me. I showed the plant and pictures and the emails to my boyfriend and co workers and they all agrred on bad customer service from ebay and the seller. Long story short, ebay would not refund money and seller would not provide shipping label.
So I am screwed out of my money and no plant. I think ebay is just carring about the fees.
Screw the customers. Subject: My Ebay Transaction #-22 To whom it may concern, Altatac asked me to make a comment about this item That I ordered from their company and since there is no way for me To get access to ask when I will receive this item I was forced today to hire a D.C.law firm to look Into all legal aspects of this matter and I will now Be leaving this problem to the D.C.law firm to bring To fruition and as of 10.20.14 I haven’t received this item that I was Charged for on my credit card. Sincerely, Gart. I just had the most hilarious and frustrating eBay experience. I listed my laptop on Tuesday evening and someone ‘bought’ it yesterday morning.
However this turned out to be a fraudulent purchase. Oh well, it happens. So yesterday I spend three hours on the phone being transferred to this department and that finally ending up getting what I want the ability to repost my laptop. So again I wake up today to my laptop being purchased which is great because I am on a deadline to get this house and I needed an extra grand or so. So after inspecting the new purchaser today I realize that it is suspiciously similar to the one that was fraudulent tomorrow. So after working my way through PayPal I eventually get transferred to eBay.
I am going to spare many of the details, but lets just say I called eBay at 1220 eastern time and low and behold I JUST GOT OFF THE PHONE. The first couple hours I was able to laugh it off as I figured there are always some level of shenanigans to shift through with modern call centers. I will admit looking back I feel like a tool for sticking around on the phone that long, but I just kept telling me My biggest qualm is that I was told at 230 that I was going to be receiving a credit of $50 as well as eBay fronting the cost to republish my laptop (which kind of is worth it although I really just wanted to sell my laptop.), as well as being able to republish my ad WHICH IS ALL I REALLY WANTED. After speaking with several supervisors and managers, painfully being transferred and climbing ladders made of bored, uninterested and occasionally rude office drones, I am basically in the same position as I was this morning, with a total of nine hours wasted being transferred around by various zombie like desk jockeys who didn’t really understand my American accent, except that I am now wise enough to never attempt to use eBay again. I’m not going to blow smoke and say what a loyal customer I have been but I did used to occasionally use eBay as it has been a powerful resource throughout the years I have used it, but I can say that I am so annoyed at the way you guys have your departments set up and especially of what now seems a strict lie by one of your supervisors, that I will make it my mission in life to promote online sales for any company that is NOT eBay. I guess I will sell it on Craigslist, that won’t cost me a hundred bucks and 9 hours of my life. I know this isn’t your fault and sorry for my run-on sentences, but geez what is this.
I have lots of details, including my reference numbers for all of my transfers (today), and I am going to move forward with some sort of action on my part if this is not resolved. I would not have wasted so much of my time if I wasn’t being misled by a plethora of associates. To be honest something like this has never happened to me and I really have never heard a horror story like this before. Let me know if there is anything you can do to resolve these issues.
Sincerely and annoyed, Bill. Ebay customer service is amazing.
Amazing that I can no longer access my ebay account after years because I cannot get them to change my contact information to comply with a forced password change. After multiple phone calls, and online chat, and providing them with requested old emails, phone numbers and addresses they sometimes cannot locate my account or when they do, they keep asking for more addresses and old phone numbers beyond what I have given. At a certain point it becomes pointless. Why do I want to provide my entire life history to buy from ebay anyway!!! ENOUGH IS ENOUGH If I had Ebay stock, I would short it, because the incredible incompetence of customer service is sinking this company into obscurity. Bye bye E-Bay, it was nice while it lasted, Alibaba is going to eat your lunch.
I keep trying to register as an Ebay customer. The same thing happens every time – I fill in the page where you register your details and invent a password. Then I press continue. The same page actually slightly different as it has a tick box for conditions, which the previous one doesn’t) comes up, with some of the things I typed in deleted. No matter how many times I do this it never accepts all the things I’ve typed in. I’ve given up.
And of course the only way to get help is to telephone a US number and doubtless go through endless tedious routines. I can’t be arsed. EBAY CUSTOMER SERVICE SUCKSAFTER GETTING ROBBED FROM $150, BOUGHT A CELL THAT DIDNT WORK. I ASKED THE SELLER QUESTIONS AND HE FREELY WAS QUICK TO RESPOND ONLY TO THOSE CONVENIENT FOR HIM TO RESPOND AND NOT THE OTHER IMPORTANT ONES, LIKE, DOES THE HONE WORK?, AND NO IT DOES NOT WORK!! ASKED EBAY FOR HELP, JUST FOR THEM TO DENY ANY REFUNDS OR ANY KINDA SETTLEMENT, I WAS EVEN WILL TO LOOSE 75.00 AND GO HALF WAY WITH THE SELLER AND EVEN SEND HIM HIM PHONE BACK. I GUESS THAT WAS SO MUCH TO ASK.
I HAVE PURCHASED MANY THINGS FROM HERE, I GUESS I WONT ANYMORE IF THIS COMPANY DOES NOT BACK US THE PURCHASERS. App for ipad eBay 3.4 is an EPIC fail! I don’t think it was tested and rushed out for the holiday. It’s not just me read your reviews at Itunes, they are terrible. Please bring back 3.3.3 version before you loose a ton of customers. I buy quite a few trading cards which makes for many transactions daily.people are speaking, are you listening? Don’t let this email fall on deaf ears as it will soon effect your stock price.
I am just a buyer and can’t imagine being a seller with the roll out of 3.4 it must be a nightmare for them. Thanks Kevin. I closed my Ebay account yesterday. This is why: the customer department let me down nearly every time I asked for help, without fail. I am owed $50 with shipping for some Chinese “counterfit” coins. I have reported to US Treasury how Ebay is complicit with these counterfeiters.
No one in customer service could give a reasonable answer, as to why these accounts, continue to operate with Ebay’s good graces? The Ebay company has taken away my buyer protection, from those I have bought from, because they tried to cheat me. Buyers are treated sellers pretty well, except there are many scammers, how make bailed threats, when they interpret their purchase with disdain. My last sale was toa buyer,who called me a liar, blamed me for a crack in the coin holder and weather or not the coin grading company tried to cheat him. I offered a refund and shipping cost, but the buyer is intending to leave a negative feedback. I am tired of these Internet “bullies”! So along with sloppy, inconsistant customer service, high selling fees, and charging me $42, for closing my store early.
I say goodbye to a company who has a death wish! You are right, ebay and most of the sellers in ebay are not doing business. Instead, they are cheating people in a legal form.
Since ebay is so ‘generous’ to prepare this website for us, why don’t we fully-used this website to alert other people, so that they won’t be cheated again, again and again. Let the whole world see their real faces. Ebay has too many faces already. We all try to stop them from generating more and more faces. Otherwise they will have more and more clients and customers, which will be turned out to be their victims. Ebay treats people differently.
It looks down to certain people from certain country. When someone has problem, ebay asks him to key in certain information in its website at the same time purposely disabled the website. Then ebay says that person is violating the rules and requirement of ebay. Ebay is informed by that person that eBay’s website cannot work. But ebay insists that even though it is not working, that person still has to key in the required information as even though the website is not working, it is still valid, as far as ebay is concerned.
It is a real issue, not created story. Who is that guy? I don’t mind to tell you, he is I myself. Ebay knew me. Now its tactic is ignore my email and phone call made to Customer Service.
I am from Malaysia. What are the information needed to key in? Courier company’s name and tracking number. I told ebay that the tracking number is EE028654855MY and the company is Poslaju National Courier.
So long as you get this two information, you are able to track the shipment. Nobody can track the shipment in the website of ebay. You can only track it in the website of Poslaju National Courier, regardless of which website you key in. You can key in these two information in many many websites you like. But if you really want to track, you still have to go to Poslaju National Courier website and key in the tracking number. Actually this is a return-to-seller transaction. I was told that the refund won’t be made if these two information is not in ebay website even though its website is not working, just like a page which you cannot modify or key in something.
I purchased a jacket which made of polyester as mentioned in the seller advertisement. It is not the case when I received it. Ebay asked me to send back the item with tracking number. Once the item is moving, the refund would be paid. However the website provided by ebay to key in tracking number and shipping company cannot work. I tracked the shipping and the seller received it on 12 January 2015.
I told ebay customer service that with the tracking number, you can go to poslaju website to track the item. No respose from ebay.
I don’t know why ebay insist me to key in tracking number and courier company in their website even though there is another alternative. Wherever I key in the tracking number, you still have to go back to Poslaju National Courier website to track it. It makes no difference at all yet ebay insist that I must key in the tracking number and courier company’s name. And ebay inform me with 72 hours everything will be ok. But now one week already, the website is still cannot work. I can’t imagine that just a small problem of website, ebay is unable to solve it for more than one week and now is still cannot solve it.
Sorry to ask you one question: is the website purposely disable? And ebay is still insisting me to key in their disabled (I think this is the correct word) website. Ebay do not one the courier service company’s name and tracking number provided by me. I was informed if the company’s name and tracking number are not in ebay website, don’t expect for refund. Because ebay website clearly says that “Add tracking details within 0 days of shipping item. We’ll send refund when tracking shows the item is delivered. ” (quotation directly from the website).
Even though I can provide the company’s name and tracking number, but it is against the quotation above, so I was informed that logically I would not get the refund. Well, ebay is a big company yet it doesn’t has proper and well-trained staff to solve the website. Sometimes ebay respond but sometimes it do not. From this case, we can see ebay is totally bias. Ebay said the refund wiil be included the cost of returned but they never ask me how much?
So the refund amount is how much? I send back the item first without knowing the exact amount as I claimed many times that I trust ebay 100%.
But it seems that ebay has never trust me and keep on giving me troubles. Please be sincere to solve the problem with the seller.
Everybody is trying to reduce loss. But if it is the seller fault, he has to absorb the loss. If I know in advance that this may happen, I better throw the wool-garment into garbage.
At least I can save the cost of return. It costs me RM150.00 as in the area I stay, only courier service provides tracking. No tracking for normal post.
And the total cost I paid for this “jacket” is about RM210.00. Just compare 2 amounts, do you think the seller wants to absorb this RM150.00.
Return and Refund, this is the instruction given by ebay. Ebay is a big company, don’t tell me that you do not have qualified or professional to handle the accounts and finance. You all should know that we won’t used the term which has general meaning, which can be interpreted like this or like that. The term refund is too general. Once I sent back, somebody for example the seller may claim that this is not a fully refund or just a partial refund. Again I told ebay I trust you 100% without asking any question. I just simply follow your instruction and send the item back.
Why you want to use a tricky term? Now the seller got the item already, where is the refund for me? Are you still waiting for me to key in the tracking number and company’s name? HAY YOU GUY, SOLVE THE PROBLEM. YOU PRETENDED THAT YOU ARE MONITORING THE SHIPMENT BY ASKING FOR SHIPPING THAT HAS TRACKING NUMBER. I ASKED MANY TIMES WHY THE COMPANY’S NAME AND TRACKING NUMBER MUST BE IN EBAY WEBSITE?
I TRUST EBAY. WITH TRACKING NUMBER, I HAVE TO USE THE COURIER SERVICE WHICH IS VERY COSTLY IN MALAYSIA. WHO KNOWS, EBAY JUST WANTS TO SHOW THAT THEY ARE REALLY CONCERNE ABOUT THE SHIPPING BY INSISTING OF TRACKING NUMBER. THE JUST PRETENDED. AND NOW EBAY SAID NO TRACKING NUMBER AND COMPANY’S NAME IN EBAY WEBSITE, NO REFUND. IF YOU WERE ME, HOW DO YOU THINK?
BEING CHEATED, CHEATED BY EBAY AND THE SELLER, AM I RIGHT? I WONDER BOTH OF THEM HAVE CONCIOUS OR NOT. OR JUST LIKE ANIMALS, NO CONCIOUS AT ALL!I JUST WANT TO KNOW, YOU PEOPLE, ARE YOU HUMAN BEING OR ANIMALS? ASK YOURSELF! Ebay treats people differently.
It looks down to certain people from certain country. When someone has problem, ebay asks him to key in certain information in its website at the same time purposely disabled the website. Then ebay says that person is violating the rules and requirement of ebay. Ebay is informed by that person that eBay’s website cannot work.
But ebay insists that even though it is not working, that person still has to key in the required information as even though the website is not working, it is still valid, as far as ebay is concerned. It is a real issue, not created story.
Who is that guy? I don’t mind to tell you, he is I myself. Ebay knew me. Now its tactic is ignore my email and phone call made to Customer Service.
I am from Malaysia. What are the information needed to key in?
Courier company’s name and tracking number. I told ebay that the tracking number is EE028654855MY and the company is Poslaju National Courier. So long as you get this two information, you are able to track the shipment. Nobody can track the shipment in the website of ebay. You can only track it in the website of Poslaju National Courier, regardless of which website you key in. You can key in these two information in many many websites you like.
But if you really want to track, you still have to go to Poslaju National Courier website and key in the tracking number. Actually this is a return-to-seller transaction. I was told that the refund won’t be made if these two information is not in ebay website even though its website is not working, just like a page which you cannot modify or key in something. EBAY CUSTOMER SERVICE IS THE WORST I HAVE EVER EXPERIENCED. THEY DON’T GIVE A CRAP ABOUT HELPING YOU.
THEY SUSPENDED MY ACCOUNT BECAUSE MY VOICE TEXT SPELT “BOURKE” (DOONEY AND BOURKE) WRONG AND SPELT IT “BURKE”. I EXPLAINED THIS TO THE CUSTOMER SERVICE REP, WHO DID NOT SPEAK CLEAR ENGLISH AND WAS FROM ANOTHER COUNTRY, AND SHE TOLD ME I NEEDED TO TAKE THE TIME WITH MY SUSPENSION AS A TIME TO READ THEIR POLICY!!!! I AM A POWER SELLER AND CANNOT BELIEVE HOW RUDE, HATEFUL AND INEFFICIENT THEY ARE!!
WHEN I ASKED TO SPEAK TO HER MANAGER SHE ASKED “WHY I WANTED TO TALK TO HER MANAGER AND THEN TOLD ME HER MANAGER WASN’T AVAILABLE” I WILL LET EVERYONE KNOW WHAT PIECES OF CRAP EBAY HAS WORKING TO REPRESENT THEIR COMPANY. I WILL BE CONTACTING HEADQUARTERS. THIS IS ABSOLUTELY UNACCEPTABLE!!
I purchased item # 67. The product was listed as a Smart TV. The pictures listed were blurry and hard to see with no item number. I purchased the item on the premise it was a Smart TV only. Since I have been researching the box and found the identical item ELEFT407 eBay item number:67 that states this is “a basic TV” (not Smart). The person I bought from does not respond to my numerous emails. The item was “marked” as shipped 4 days ago, but there is NO tracking number.
It was sent Priority from the same state I live in. I have not received it yet.
I am worried that if I wait a few more days to start a claim that I have not goon my product, the seller will send me the NON smart TV and I will not be able to file another claim that item was “not as described.” I get NO real customer service. There page says I can open a claim if I have not received it, but I don’t know if the guy sends the non-Smart TV I will be screwed out of another claim. Sold an item on eBay. Shipped the item.
Buyer complained after 3 days that item didn’t arrived and wished to cancel the purchase. Weather has been really bad in the NE part of US because of the winter storm so buyer should give enough time for parcel to arrive. Buyer received the item, eBay refunded the buyer because item didn’t arrived on specified time not considering that postal system is flawed as well.
Now eBay is billing me! Meanwhile, buyer got the item worth over $600 and his money back! Tried getting in touch with buyer several times and no response.
I have been trying to find a way to send eBay an email so there will be a trace on the communications since there is no help at all for sellers who are scammed. Phone calls are useless as I don’t have time to wait 30 minutes on CS to answer the call.
I will write and make a complaint with BBB if these thing isn’t resolved by eBay. Phone numbers are a sick joke, all it is is a time wasting tree that directs you to use the online contact way. Basically this is another ebay way to avoid talking to customres with questions. Dont know about anyone else but when i call a comapny like ebay because i have questions that i cant find on my own and i get this after already spending half the day looking on the website for the info i get really aggravated and as such when i finally do get ahold of a real person i want IMMEDIATE action not 3 to 5 days ( or longer)at that point because i have already been in a run around loop.
I have a EBay account & a PayPal account. I put some thing for sale on EBay now I think some thing is wrong. I do not know if the two are linked or not. I know my item is in your listing but it is not on page of similar items. After hours trying to figure out this mess there is no way to do the linking on my computer or try to find out wear my add went. If you can not figure out this issue because eBay web is invalid and to hard to navigate I may have to find some other way to sell stuff. And eBay seems to makeit extremely difficult to email for help.
Trying to get a hold of you is a joke. I called and sat on the phone for about 20 min’s or longer waiting for someone to answer and when it was time for a real person to get on I am hung up on. I do not want to sit another 20 plus minutes. My problem and I have several things to discuss will be brought here now.
I bought a purse item # 43 and returned it with a return slip sent to me on my ebay. I used your slip with the address you put on it and sent it USPS. SHe the seller never got it back, I don’t have a tracking number because I dropped it, the package, off. I used your prepaid print form. I paid $35 and want my money returned.
I want to open a case to find out what happened. You do have enough options for these kind of things. I’ve been selling and buying on E-bay since the beginning. E-bay used to have a customer service chat feature and customer service e-mail address. Clearly the reason they no longer have these options is that they don’t want to hear from customers. They don’t wish to be bothered by customer complaints and they don’t want to walk customers through issues they may find confusing. The feedback system is extremely flawed in that sellers have no way of knowing how many stars a buyer has given them in feedback.
I am wondering at this point why a seller would bother leaving feedback for a buyer. Sellers are only allowed to leave positive feedback.
Recently some jack ass left me less than five stars on ratings for shipping charges and delivery time. I have no control over shipping charges. Those are set by USPS. I have no control over delivery times – again controlled by the Postal Service. E-bay needs a serious overhaul. E-bay’s problems began under Margaret Cushing who began sabotaging E-bay as soon as she took the helm. I’m not sure what the current President’s (John Donahoe) excuse is, but it would be nice to see someone in charge who cares enough to remedy the problems that I mentioned above.
E-bay’s profit margin could use a boost. Maybe if they cared more about their customers they would get that boost. EBAY, I’m writing because your endless contact loop gets nothing accomplished.
EBAY has provided my personal information to 3 different people on 3 different occasions. All 3 of these breaches of security have been given to people who are not EBAY members or who have become members within a few minutes.
NOBODY is allowed to bid or purchase items from me unless they have been a member for at least 30 days and have a previous purchase/selling record. Those conditions are in place.
EBAY has decided not to follow their own rules thereby jeopardizing the personal security of the individual and possibly putting me in danger. Talking to people OFFSHORE does nothing– the people in INDIA have been no help.
EBAY needs to know that I’m writing because absolutely nothing gets done telephonically. It’s faster to write a letter, trying to reach someone to resolve an EBAY generated issue is next to impossible. I have been trying to do that for almost 2 hours today and this is the 3rd time I’ve gone through this. EBAY and its staff is about as effective as Washington, in other words its crap. I will contact an attorney and the FCC and the State regarding the fraud surrounding the EBAY corporation.
Regards, Dan Dolan. On 8th March 2015 I bought a drug polly visol with iron for my baby from our litle family store member. The delivery deadline date wat 30th March but ı didn’t receive it so that I sent an e-mail the member who I bought it and wanted an information where my pacakage is. The member sent me a nasty e-mail,how the e-may allow to sell this kinf of people in their website. I sent a comment about it but nobody respond me. I don’t trust his or her drug so I wanted to get my mony back and give the punishment this seller or avoid it to use e-bay to sell his o her product.
I would just like to say that I am greatly disappointed by eBay changing their listing fees and amount of items you are able to list unless the seller pays you to have a “store”. You will be losing a lot of business and I am one of them. I have given you a lot of money in the past several years but you will no longer keep my business if you are intending on decreasing the amount a person can list to 20 a month.
Thats ridiculous and is no longer worth my effort or time. You are just another large corporation that wants to rape the American public. I’m really disappointed with your new 20 free insertion fee policy as of 5/1/15 instead of 50. Ebay already profits on the back end with the final value fee. This new policy makes no sense. I may not continue selling as a result or if I do, only 20 listings/month.
I’ve enjoyed being a seller on ebay but my participation level does not warrant having a basic store & it’s not worth paying an insertion fee on top of the back end ebay/paypal fees. I’ve read a lot of other comments from small ebay sellers who are equally disappointed with this new policy (I’m being nice with that description), actually, a lot of small sellers are downright pissed & feel ebay is being greedy. Seems like ebay stands to lose in the end when there are fewer listings each month, fewer sales and therefore lower final value fees paid to ebay. In an effort to keep a lot of your longtime, loyal sellers, I sincerely hope you reconsider this new policy. Hi, Im a 62 year old disabled Vietnam vet who has also beaten cancer who has been with you for years and was just wondering why my seller dashboard is below standard for the last 2 months when it was above standard forever before this, I follow every rule, it says 86% tracking when I do every single item tracking- also 9.76% defects for a couple of return cases and open cases (now closed) from over 6 months agoso Im being punished for things that happened 6,7 months ago or more.
Just wondering whats the dealseems super unfair as if Im being railroaded. Thankyou for listening, looking forward to your email. I lost an important auction today because of a faulty phone app. The app would not let me put in a max bid and I lost the auction because it would only let me bid in small increments. When I called customer service they said the app was having issues or a bug and basically “oh well. I called back again even angrier as I spend a lot of money on this site.
I wanted them to rectify the problem or contact the seller and interceded and they would not. They even said there was no problem with the app on the second call.
Not at any point did they offer real help, only a sorry, can’t do a thing about it. This is lousy customer service for such a huge company.
They didn’t even offer a gift card, or free auctions, nothing. VERY DISAPPOINTING for such a large company.
I am going to the BBB site now to post a complaint! I have written eBay many times and have yet to receive a response. I ordered something with a Confederate flag on it. They arbitrarily cancelled my order because they SUDDENLY deemed this southern symbol as racist.
Because of their new CENSORSHIP policy, they removed the item and I had no way of knowing who the seller was. I could not make contact with the appropriate person.
I am closing down my account of 10 years plus. I do not need another BIG BROTHER or UNCLE SAM. I want nothing to do with politically correct agendas.
It was INSULTING and OFFENSIVE to disallow my purchase as though doing so made me a racist. HOW DARE A COMPANY RESTRICT BUYERS based on their personal agendas. They will not get any more of southern money from this family. EBay is not the only game around. I’m a 10 year member, 100% rating.
My customer refuses to accept delivery. He was refunded within hours. He continually sent demeaning messages, including one about my tattoo, a memorial of my deceased son, who commited suicide (i told him the story; from under what rock do such people crawl). He said my engineering degree must have been out of a cracker jack box. Actually, I have three degrees including a doctorate from the University of Michigan. Rhetoric like this generally comes from someone uneducated, high school dropout or maybe a GED? My rating was lowered because he failed to complete the deal.
I can’t resell the boat on EBay for a decent price because now everyone is suspicious about the relist and the accompanying negative rating he gave me for the associated non-sale. I sold the boat today by putting it in front of my house and it was solld in 30 minutes. Instead of the $2099. Which Ebay buyer agreed, then refused to pay (didn’t even haggle, didn’t care, since I had recent heart surgery and almost ended up in the ER over your company’s lack of service. I begged to have someone call or e-mail this buyer and request him to stop the harassment. He cancelled the deal and he got his money back.
I’m the loser on this one to the tune of $275. (Including fees). There are way too many nuts with guns running around. EBay has a responsibility to try to control harassment. I finally contacted his local Police Dept., never heard back from them. So beware, your buyer does not complete the sale, writes negative feedback on you to prevent a resale, and then continually harrasses you on a personal and inexcusable level.
Shame on you EBay. Oh My God — I cannot believe how long it took me to find a customer service phone number for Ebay. It seems it’s nowhere on the Ebay site or it’s “embedded” deeper than I could figure out. This in its self is “poor customer service.” I finally found the phone number by doing several google searches.
This is the first time I’ve had to try to contact them in years of doing business with them. Everything has gone smoothly until now. It’s obvious that they do not want to do customer service by phone.
I’m more upset by their “customer service” than by the original issue which involved my payment to a buyer and no product received. The money wasn’t worth the aggravation I had to go through to try to get it resolved. And still the issue is not resolved! I have to wait another 7 days. OMG, You could do better Ebay.
I rec’d a mink coat described as “needing lining tacked”& coat was in shreds, w stips of fur hanging to floor,lining totally separated, both pockets detached. Contacted eBay & seller offered 1/2 refund, which was absurd. As I communicated w him. He told me 3-4 lies but agreed to refund payment& ship cost to & from. I cannot reach anyone to verify this or see if eBay followed thru.
You are directed to one site after another but get no answers. It is absurd! I am elderly widow & too old to be sent down rabbit trails!
I recently became a member to eBay to sell tax lien real estateIve sold many properties but haven’t been paid!!! The reason for this is the fact that eBay has NO penalty fees towards fake buyer’s/BIDDER WINNER’SI have over $2000.00 of insertion fees that eBay was suppose give me credit on but hasn’t!!!!!!!!!! I spoke to numerous managers etc.and nobody has helped!!!! EBay is like a MAFIA/CARTEL THEY DONT HAVE ANY REAL RAMIFICATIONS TOWARDS FAKE BIDDER’SIVE SOLD OVER A DOZEN PROPERTIES BUT NOT ONE HAS PAID BECAUSE THEY WERE BIDDERS. THESE BIDDERS ARE PURPOSELY BIDDING AND NEVER PAY eBay does NOTHING but EXTORTS money from eBAY SELLERS TO PAY OR SHUT DOWN ACCOUNT!! I want to appeal eBay customer service center because they give up their promises and reject to answer my question even though I email the center again and again.
The reason is that I challenge a customer service representatve, Justin, due to his poor ability and even his poor English.I can not believe eBay customer service can give up their promises answering in 24-48 hours just because they want to protect an unqualified representatve. I send emails to ask to contact a senior supervisor but all my emails are hid by eBay customer service.
How terrible the customer service is now! Because the customer service never serve thier customers, but protect themselves and damage eBay. There’s something worst happening in eBay customer service center. So, I do need one senior supervisor to contact me and I will offer all information to prove the terrible case. I do expect for an answer sooner. When I viewed my purchases, each open invoice is listed separate.
Each with a pay it now button. I wanted to pay one invoice so I clicked on its button. Didn’t notice you had the gall to automatically add a number of my other open invoices to it. Tacked on the bottom.
I have now paid invoices waiting for seller cancellation (already paid via another invoice), items already cancelled by seller which i have yet to respond to and open invoices, kept open, while still in process of adding items for combined shipping. I now have a nightmare. I am a longtime buyer. Bought near to 1000 orders this year. The horrible things you have done with your apps and your horrible new mobile application has me thinking about buying only from amazon.
I want to appeal eBay customer service center because they give up their promises and reject to answer my question even though I email the center again and again. The reason is that I challenge a customer service representatve, Justin, due to his poor ability and even his poor English.I can not believe eBay customer service can give up their promises answering in 24-48 hours just because they want to protect an unqualified representatve. I send emails to ask to contact a senior supervisor but all my emails are hid by eBay customer service. How terrible the customer service is now!
Because the customer service never serve thier customers, but protect themselves and damage eBay. There’s something worst happening in eBay customer service center. So, I do need one senior supervisor to contact me and I will offer all information to prove the terrible case. I do expect for an answer sooner. I had the misfortune to deal with your team regarding a dispute with a seller/buyer. Following 3-4 conversations with employees I asked for a supervisor in all the process took approximately 2 hours.
I can’t communicate with one person I have to talk to multiple people. Even at this time I’ve had to call back to remove the feedback of name calling / non-compliant communication from a buyer/seller. At this time I’ve been transferred to (3) people at 11 minutes thus far to remove what the supervisor was supposed to remove following our 2 hours on the phone the first time. Unacceptable Poor Customer Service. I recently started selling on eBay.
I have posted and sold a bunch of pairs of jeans (I am gradually going through my wardrobe and getting rid of things). EBay only allows you to sell a specified number of the same thing in a category. For example, I am not able to sell another pair of jeans for 30 days or supposedly until I sell a pair I already have up for sale (even though I have sold multiple pairs and still can’t post new jeans for sale). I am fine with this, what I am not fine with is that they do not provide us with a dashboard that shows sellers 1. What exactly the limits/restrictions are (for example “no more than 10 articles of clothing in women’s jeans”) 2. Were we are at as a seller with regard to these restrictions (for example “you are at pair 9 out of 10 pairs of jeans you are allowed to sell in woman’s jeans for the time period of 30 days”) 3.
Some sort of alert when this restriction has been lifted (for example “you can now post an additional pair of jeans since you sold a pair today” or “the time period of 30 days has passed and you can now post 10 more pairs of jeans in women’s jeans” I called eBay support on this because I couldn’t find such a dashboard under my eBay account and the rep said nothing like this exists but they are working on it. Obviously eBay has a way of telling where I am at with regard to their restrictions if I get a message saying I can’t post stuff because I am at my limit – why not allow sellers to view this interface, too? It’s a pain in the a** to go through taking pictures and writing up a description to be told you can’t post.
I can’t tell if the limits are restricted to a category (jeans) or more broad (all women’s clothing) or even broader (all clothing). I’m fine playing with eBay’s rules, it’d just be nice to know what they are and where I am.
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!! I HAD TO EXPLAIN MY SITUATION A MULTIPLE OF TIMES TO DIFFERENT PEOPLE AND EACH TIME I SPOKE TO EBAY THAT PERSON GIVE ME A DIFFERENT STORY. EBAY HELPS BUYERS STEAL YOUR ITEMS AND THEN YOU HAVE TO PAY EBAY FOR DOING SO. I SOLD ANY ITEM TO THE BUYER.
BUYER TOLD EBAY (A MONTH LATER) THE ITEM WAS DAMAGED. EBAY TOLD BUYER TO RETURN ITEM TO ME.
THE BUYER MAILED BACK A ROCK!!!! I THEN TOLD EBAY.
EBAY SAID TO WAS NOT THEIR PROBLEM AND I WAS TO PAY THE REFUND TO THE BUYER. EBAY IS THE WORST COMPANY EVER. AGAIN DO NOT DEAL WITH EBAY. THEY WILL HELP STEAL YOUR ITEM AND MAKE YOU PAY FOR IT. DO NOT DEAL WITH EBAY. WARNING!!!!!!!!!!EBAY WILL BURN YOU, SOONER OR LATER. I started buying on eBay very recently and have already had to deal with Fake items and Scams!
However I read all the customer service information and opened resolution request. They do not easily let you find the customer service phone number – had to google it – but once I called the number, on a Saturday afternoon, I did get to speak to a representative in like a minute.
She explained how to handle my issue, so I am satisfied at this point, have to wait 6 days. Hopefully, I’ll get all my money back at the end of the 6 days! Could you POSSIBLY make it more difficult to get some customer service help with a basic question? What the hell kind of service are you providing for what money you take in??
I only want to know how to contact a seller re an item that quickly became defective, and i couldn’t find the answer ANYWHERE – not one of the questions that fits into one of your basic boxes. I called the customer service line and was only directed to the ebay site. Why do you make it so damn difficult to just talk with someone for a time amount of time for an answer?? I have purchased online from many vendors, I must tell you I am so disappointed in my whole buying experience with your company.
First, I did not know when I purchased from you that I was buying a product from a third party. I bought a refurbished computer from what I thought was you but was from some guy in Colorado. It was processed and shipped slowly, it was a dinosaur and did not have a hard disk drive.
When I called the phone number on the shipping label I got a woman’s voice on a recorder. Once I realized that it was useless to me I ordered one elsewhere and received it 2 days before I received the one that is unusable. I do not think I will be ordering any products from EBay again.
I called this evening to receive help because I still haven’t received my order. I have tried contacting the seller TWICE and received no response. I called ebay tonight, and was told that I needed to HANG UP and ask for the appeals department.
I called back, and the customer service line said it was closed for the evening. Originally, I opened a request because I didn’t receive the item. However, I looked and saw that the estimated delivery date had been pushed out an additional two weeks.
So, I closed the request because that wasn’t fair to say that I haven’t received the item. Now, Ebay is saying I should have kept the request open! The fact is, I paid a great deal of money for this item, and STILL HAVE NOT RECEIVED IT. I want a response immediately, and want a refund for this item. I ordered it 11/29 and it still isn’t here.
I won’t be doing business with ebay again if I can’t receive proper help from customer service. I purchased a vintage music box, that plays you light up my life. I purchased it in August, and immediately wrapped it for Christmas.
Without opening it. When my daughter opened a couple days ago, it was broken. I purchased this from 21 realtor. I’ve contacted the seller, and they told me to start a return. Your website doesn’t give me the option, I’m assuming because it was purchased in August.
The sellers open to contacting the post office thinking that it was broken during shipment. But I don’t know how to get this done. I’m very frustrated. Can you help me. I’ve going to the resolution center. I’ve gone to the my order history, and when I click on the music box, it doesn’t give me the option to start a return. If I go in the other way, from the return page.
It doesn’t show me the music box. I just don’t know what to do from here. Dear eBay I would like to start out by saying that your customer service has been fine.The nature of my email is the failure rate of things that I have purchased on your site. At the on set of my time with you I experienced a failure rate of 20 percent but of late that’s increased quite a bit. So my question is are you becoming Craig’s list or buyer beware?In the past I assumed a margin for human error but of late it seems to me that more and more sellers are deceiving people with intent.This makes s me wary of using your sight as I’ve left a large amount of money on the table for useless items.i am contacting you with the hope you have a solution and thank you for listening to my opinion. Ebay customer service does not exist by phone, by email by post I do not know how meaningful their guarantee is if it does not give the terms of the guarantee.
And customers are left unable to pursue a dispute because the Ebay system simply does not allow it. I have spent several days trying to find how to communicate with Ebay and all the evidence on the internet is that Ebay customer support does not exist I did eventually find an overseas telephone number I tried phoning but after a quarter of an hour I gave up. They offer what appears to be a guarantee for virtually all transactions.
I can not enter my account do to some message as follows, “Welcome Half.com member. Please read important information below: Because of the closer alignment between Half.com and eBay, you will need to review and accept the eBay User Agreement before continuing to use Half.com and eBay. Just click the Continue button and complete a couple of steps, and you’ll be able to bid and buy on eBay and Half.com. Ebay was working on it when it happened stated they would get back with me and have not.
This is not a new account. I think the customer service is very lacking and needs much improvement. I have had several interactions with customer service, some good some not. However, I have been caused a 280.00 loss due to an action I took at eBay’s instruction.
That turned out to be ill advised. As we all hear so many times, eBay offered no help or solution, they did not instruct buyer to return my item and closed the case. They sent her an Email requesting she return them, she never responded, I am now fighting for eBay to reimburse me. The issue seems to me that when a circumstance is out of the ordinary, there is no reliable source of information, I have gotten Three different answers. I was guaranteed an investigation, but the day I was promised a response has gone. I am a top rated seller with a hundred percent rating I have paid thousands of dollars to eBay in fees and as far as I am concerned they have done very little to protect myself or my business. EBay is the only game in town so we have no choice but to use them, but if another option becomes available I will certainly look into it.
In order to keep eBay a safe and trustworthy environment, we regularly review accounts to confirm information provided by our members. As part of our review, we’ve placed your account on hold, and you won’t able to buy, sell, or send messages to members. Your active listings have also been placed on hold during this period. To remove the hold on your account and confirm your information, please follow the instructions in the email we sent to your registered email address or your My Messages in My eBay.
Make sure you respond to our email as soon as possible, otherwise you may be subject to other actions, such as suspension of your account. We appreciate your cooperation in confirming your information as soon as possible and welcome. I could only imagine the type of response I would receive if my identity were known to ebay With 300 positive feedback and no negative marks I was blocked from buying due for non payment from a certain seller. I had an emergency and was not available, so when I attempted calling/contacting customer service I was not able to do so, I tried for the better part of an hour to log into customer service by clicking on their function area, but each and every time, nothing happened.
Finally had to go to Google to find their Ph.# for customer service. EBay is so quick to hand out a negative rating, well, I think the tables should be turned on ebay and hand them their own bitter pill for poor service in not readily providing us, their customers with an easy to locate a contact number when needing their assistance. Just now scanned some of the feedback remarks and must say how it truly bothered me to see how badly Ebay has fallen from the great company I once knew them to be. Seems the future of bad business has now creeped into their boardroom of CEO’s What a shame that eBay would allow this to occur, seems the whole world today is rapidly going to hell in a handbasket quicker than imagined, Ebay right along with them. And this is the world were wanting to leave as our legacy for the next generation! If that is the case, and it does seem to be, then shame on us for allowing it to happen, but then what can any one of us do, answer is NOTHING Were dealing and swallowing in the myer of Satan’s system.
May our great God in heaven help us all. The end is closer than we think.To much pain and shame. In referencing the closure of high value case number please be advised that self-selecting your own customer service to arbitrate disputes is farcical and outside of american constitutional provisions. Furthermore every state in these United States applies a standard called: The Implied Warranty of Merchantability to essentially all item selling. To put it into customer service vernacular this means that any item sold must provide the services described by the seller, and if not, the right to a full and complete refund is absolute. The seller in this case said that the item was fully functional and never denied during numerous communications that it had been shipped with out half of its protective corners. For him to later deny that he in fact shipped the item with them in his 11th hour email is contradictory and disingenuous.
It is also untruthfull. Your CS reps simply can not be the ruling without any law. REGARDING GUMTREE ADVERTISING MOSTLY MOTORING SECTION.AD SEEMS TO BE REMOVE WITHOUT EXPLANATION SAYING IN WRONG CAT ETC WEN ITS NOT. OBVIOUSLY AN ONCOING CON.IF MAJOR WORLD BANK CAN COLLAPSE DONT THINK EBAY IS TOO BIG TO FOLLOW. THE PUBLIC IS FAST BECOMING AWARE OF A CON FOR THIS BEHAVIOUR ALL YOU NEED IS TO LOOK AT THE SOCIAL.MEDIA.GUMTREE HAS BECOME A NIGHT MARE SINCE TAKING OVER BY EBAY IT IS ALSO BEING SAID PAID AD IS BEING REMOVE FOR NO REASON OR COMMENT OR REFUND AND THE TRADING STANDART IS WATCHING THIS CLOSELY.GIVE US OUR OLD GUMTREE BACK INSTEAD OF THIS BEHAVIOUR.THE PUBLIC IS BECOMING VERY AWARE OF GUMTREE SINCE EBAY TOOK IT OVER, AREA NIGHT MARE TRUTHFULLY.
I WILL PASSING THIS COMMENT TO HIGHER AUTHAURITIES AND TRADING STANDARD.PUBLIC KNOWS WOTS GOING ON WITH GUMTREE SINCE EBAY TOOK OVER YOURS UNHAPPY CUSTOMER D.ESPERANZA. Hi, I purchased 10 Breeze hose clamps size 28 as per sellers description. A general description of a hose clamp is it fits around a hose, when tightened, it squezes to make a tighter fit. Each clamp no mater size has a minimum measurement and a maximum measurement.
I will take the measurements right from the box they came in and a size 28 hose clamp is as follows: 1 5/16″ minimum [(that is as small as you can tighten the clamp) which is about the size of a Kennedy Half Dollar] and 2 1/4″ maximum [(this is as far as the clamp will open to slide it over the hose before tightening it) which is about the size of a soda can]. What was sent to me was 10 Breeze(brand name) clamps that are a size 10. A size 10 clamp, and again this info is coming right off the box they were shipped in, is as follows: 9/16″ minimum, which is the size of a dime, and 1 1/16″ maximum, which is the size of a quarter. Apparently the wrong size clamps in the box and was listed as to what was on the shelf worn box and not what size the clamps were.
How am I suppose to put a clamp the size of a quarter around a hose the size of a soda can. That’s like buying a pair of shoes and box says size 9 and when they arrive the shoes are size 6. Apparently the seller didn’t look at the size of the item in the box before listing what was on the box. How can eBay make a decision that case is closed when they don’t even know all the facts. They never even tried to contact me for all the issues. All I tried to do when I opened the case was to ask for the seller to send me the correct clamps and we were good. Interesting that most recent post comes last – and it alls seems to be complaints because eBay has NO complaint process.
Ranting publicly seems to the preferred approach. Made an offer that was accepted, but PayPal keeps rejecting my credit cards (tried 3 different ones). I’ve agreed to terms that state I’m supposed to pay, however, you won’t accept my payment. Good to see corporate insanity is alive and well.
Now that eBay has divested themselves from PayPal, maybe you should start looking for a new payment processor? How about one that actually works? Stripe seems to be killing PayPal – no surprise there. Terrible I paid for 2 mirrors on 1/9/17,both marked as paid, eBay has 2 cases in Resolution for action trid to complete but option is incorrect as ive paid for both mirrors,not received a refund, told I couldn’t open Resolution case as not through eBay,seller didn’t mark 1as paid and didn’t cancel the echeque as he said he couldn’t cancel it?
I then paid £229.97 for both mirrors,ive received them but both useless not powerfolding mirrors,Iwas told by your rep she opened a case for 1 mirror,but other I have to ho PayPal,she told me case open. This transaction has been a nightmare ive spend £1000s with you and also sell items. Upadek Gigantow Mobi Chomikuj Filmy. This is a disgrace,read messages to and from me this will confirm both mirrors were paid for in full otherwise why would seller have sent the mirrors.