In article, Kirill Ponazdyr wrote::We would like to do a background check on serial numbers of several:cisco devices to check things such as which company was it sold with,:if it was reported as stolen or if the machines are still under:warranty or smartnet maintenance. If you did not buy it from an authorized Cisco VAR, then as far as I understand, it is no longer under smartnet: my understanding is that smartnet is not transferable. Warrantees are normally only 90 days or so, so if the equipment is not very new then it probably doesn't have any warrantee (and I'm not sure that warrantees are transferable either.) The software licenses to use the equipment are not transferable. If you bought the equipment from an authorized VAR -as- refurb equipment, then the licenses should be okay, but if you bought the items off eBay or through a broker who does not represent themselves as being a VAR, then you should assume that all you have is a chassis with no right to use and no warrantee and no support contract. -- Scintillate, scintillate, globule vivific Fain would I fathom thy nature specific. Loftily poised on ether capacious Strongly resembling a gem carbonaceous. There are some instances where non-VARs like myself can include SmartNet on used, reconditioned equipment.
In my case, it is a result of being a member of a large reseller trading group to make this work. This program is working well and has been in effect just a few months. (Walter Roberson) wrote in news:br5677$hl9$: >In article, >Kirill Ponazdyr wrote: >:We would like to do a background check on serial numbers of several >:cisco devices to check things such as which company was it sold with, >:if it was reported as stolen or if the machines are still under >:warranty or smartnet maintenance.
>>If you did not buy it from an authorized Cisco VAR, then >as far as I understand, it is no longer under smartnet: my >understanding is that smartnet is not transferable. Warrantees are >normally only 90 days or so, so if the equipment is not very new >then it probably doesn't have any warrantee (and I'm not sure >that warrantees are transferable either.) The software licenses >to use the equipment are not transferable. >>If you bought the equipment from an authorized VAR -as- refurb >equipment, then the licenses should be okay, but if you bought the >items off eBay or through a broker who does not represent themselves >as being a VAR, then you should assume that all you have is a chassis >with no right to use and no warrantee and no support contract.
>If you bought the equipment from an authorized VAR -as- refurb >equipment, then the licenses should be okay, but if you bought the >items off eBay or through a broker who does not represent themselves >as being a VAR, then you should assume that all you have is a chassis >with no right to use and no warrantee and no support contract. >-- Do you mean that a customer isn't allowd to activate a smartnet contract without referencing to a cisco VAR or that the particular serial number is traced and cisco can deny the activation based on the chassis history? In article, Tosh wrote::>If you bought the equipment from an authorized VAR -as- refurb:>equipment, then the licenses should be okay, but if you bought the:>items off eBay or through a broker who does not represent themselves:>as being a VAR, then you should assume that all you have is a chassis:>with no right to use and no warrantee and no support contract. O you mean that a customer isn't allowd to activate a smartnet contract:without referencing to a cisco VAR or that the particular serial number is:traced and cisco can deny the activation based on the chassis history? As I recall, when you buy new Cisco equipment, you get with it an entitlement code that you can enter in to Cisco's contract WWW site to activate the warrantee.
Serial numbers of devices could only be validated by Cisco TAC Engineers provided that it had been enrolled already under the contract. I believe that use a special tool called SALT (Service Agreement Lookup Tool), with this they would just input your contract and they can view all the serial numbers of.
Once the item is registered to you, you can buy a SmartNet package, which gets you an entitlement code you enter in the contract site to apply to that registered system. If you don't have that original registration code, then [as I recall] Cisco asks for a VAR name and PO number (or direct Cisco PO number) and [at least in theory] cross-checks it.
If you didn't buy from a VAR, and you can't establish rights such as your company having taken over the original company, then the item is Used and you have to relicense it before Cisco will register it to get to the point that you could apply SmartNet against it. B Boy Dance Group Video Download. What I was saying was that SmartNet does not transfer with the item when it is sold unless it is an item sold as refurb through official channels.
A dealer has indicated that at least under some circumstances, it is now possible to transfer SmartNet through less- strict channels. -- Usenet is one of those 'Good News/Bad News' comedy routines. 'Kirill Ponazdyr' wrote in message news. >We would like to do a background check on serial numbers of several >cisco devices to check things such as which company was it sold with, >if it was reported as stolen or if the machines are still under >warranty or smartnet maintenance. Warranty, software license and Smartnet are non transferrable.
>Our direct calls to Cisco resulted in nothing, the cisco >representative told us, that while he can check the serial numbers for >us, he cannot tell us anything about their origin / history / warranty >or smartnet status because of the 'privacy reasons'. There have been some interesting identify theft/serial number fraud schemes, so there cannot be blind verification of such information to unauthenticated callers. >Which kind of >makes a check pointless, isn't it? He also claimed that he cannot >check if the serials are reported stolen. The fact that at item is stolen is not always reported to Cisco. >I find it hard to believe, there are some hints on the web stating, >that supposedly some of this functions are available under SCC section >of Cisco web site, but we are not able to access it with our CCO >account. Can you point us at those hints?
There was a serial number checker at one point, but it was removed due to abuse. There may still be (mistaken) hints of its existence.
>The closest we got was the 'Quick Search' under SCC >registration section, which always gives us 'This functionality is not >availalble at this time.' The best way to verify serial number information is to contact your Service Contract Sales rep (800-553-6387, option 4 (international +1 408 526 7208)), who should be able verify an item is eligible for service prior to issuing a contract. You might also contact the email address at the bottom of this page.
Cisco devices have a standard serial number, from the serial number you can work out it's age and the location it was built. To decipher the serial number, here's how it is composed. Cisco S/N format is LLLYYWWXXXX. LLL = Location code (i.e. FOC = FoxConn China) YY = Year code (08 = 2004.09=2005.etc.) WW = Week code (weeks 01 to 52) XXXX = Base-34 Alpha Numeric Unique identifier (Includes 0 to 9 & entire alphabet except I & O). Location codes: CTH --- Celestica - Thailand FOC --- Foxconn - Shenzhen, China JAB --- Jabil - Florida JPE --- Jabil - Malaysia JSH --- Jabil - Shanghai, China TAU --- Solectron - Texas PEN --- Solectron - Malaysia Year codes: 01 = 1997 02 = 1998 03 = 1999 04 = 2000 05 = 2001 06 = 2002 07 = 2003 08 = 2004 09 = 2005 10 = 2006 11 = 2007 12 = 2008 13 = 2009 14 = 2010 15 = 2011 16 = 2012 17 = 2013 18 = 2014.