I just upgraded my laptop to one of the new i7 macbok pro and installed logic pro 9 on it. Now Mainstage asks for my serial number 95% of the time I start up the program. Logic works fine and does not display this behavior. For one day I started logic first then used Mainstage and it didn't ask for the serial. I thought it was fixed but today it asks for my serial everytime I open up Mainstage 2.1.1 One of the times it asked for me to register with Apple and send them my info. I have already done this yet I turned on airport to send it again.
Waveburner is bundled free with Logic Pro and offers some significant power in the mastering department. We take a look. In Waveburner, you have three options for SCMS: Free, Protected Original and Protected Copy. The next two numbers depict the year, and the final five digits are the serial number for the song.
This did not help. Why does it continue to need the serial number everytime I start up. Why the erratic behavior conserning this issue?
I only have logic pro 9 installed, Soundtoys plug-ins, and Melodyne. This laptop is to be an audio only machine for stability. That's why I want airport off. Could that be causing the problem? It sucks I'm having problems even on a stripped down, no internet, brand new top of the line Macbook pro. Extremely frustrating after spending my life savings on one of these laptops Any help would be extremely appreciated!!
Sounds like you might have a corrupted plist file (new name for a preferences file). Try this: go into your user folder, then library, then preferences, and finally remove the com.apple.mainstage.plist file. Just put it on the desktop until we are certain that is the issue. Try and relaunch Mainstage and see if this behavior has stopped. If it has, great, if not, it must be something else.
Have yu tried to rebuild permissions? Open Disc Utility and repair permissions. That might also fix the issue. George Leger III.
It came back!! I was about to go nuts but I realized what was different this time.
If my ilok is plugged in it does not ask for the serial number but if I do NOT have my ilok plugged in Mainstage will ask for my serial number. Why does this happen? The only plugs on my iLok are the Soundtoys v4, Ivory, and Melodyne. Yet Mainstage has nothing to do with the iLok except to load plugins or not yet if it is not plugged in than it triggers Mainstage to ask for the serial number. I will report this to Apple. Still Not Solved Mainstage and logic will randomly continue to ask for registration and/or my serial number even though I have already entered that information. After contacting Apple support and spending hours spanning multiple days they realized this is a bug.
Here is the current reply from tech support: ' Hello Todd, I'm afraid you will not be notified directly if/when the serialization issue is resolved. Regarding troubleshooting your system, you could keep the Activity Monitor up and running when you are using MainStage, set to show All Processes, and see if you notice any spike in CPU usage of one of the process that corresponds with when a spike occurs in MainStage. Sincerely, David Paulson Apple Inc. ' So according to apple they MAY fix this bug. 'IF' it gets fixed.
I spent top dollar for the latest macbook pro i7, and I purchased my own copy of Logic pro. I find this heartless reply to me, the customer very saddening. Randomly Mainstage and Logic will continually ask for me to enter my serial number and maybe one day there will be a fix or it could be an indefinite issue?and that's it case closed? I am one very very unhappy apple customer. If you are planning on purchasing a top of the line macbook pro to use Mainstage problem free in a live concert setting then you could be in for extreme frustration with a large dose of buyer's remorse -Todd.
Reading your last email, I wonder if the issue isn't Mainstage or Logic, rather an AU plug-in that is using the ilok. That makes sense here as I think of it. I have seen and used logic on about 40 different systems over the years, and a number of my tech clients have i7 based systems, I really don't think that is the issue, and I also think Apple tech, while handy, can only go so far.
I think they are suggesting it's a bug because they have no idea one way or the other. Start Rant: Just in case you think I'm some apple fanboy, protecting the party line. I have had the worst tech and hardware experiences with Apple over the years (27 to be exact) they are just another corp who wants your money. Their stuff is not bad, but hey. A good example if the iphone.
After 3 years, and lots of crap to AT&T, seems the antenna has been an issue with the iphone dropped calls and bad reception since day 1. While AT&T are bad, Apple is not really any better. I have a pretty good intuition about this stuff, and after your last post, I suggest the ilok is the issue here, not mainstage. George Leger III. Thank you for your reply and bringing some perspective to the table. I do have an ilok with Soundtoys plugs and also Ivory.
How would I go about troubleshooting an iLok? Is there anyway to reset it? Although I did do a fresh install of OSX and Logic and the problem persisted.
But maybe I didn't realize it came back after installing the programs that use the ilok. I'm going to install Logic on my regular macbook, since it does not have the ilok installed, and see if I do not have problems. I'm with George's hunch on this. It is highly likely it is one of your third party AUs that is asking for the registration info when the iLok is unplugged.
You say you have reinstalled everything, but what is Logic's behavior set to do at start up? Is it launching a template that has these plug ins somewhere in them? That is my suspicion. Try this: Open your Logic prefs and set the start up behavior to do nothing when Logic is launched. Then observe the behavior when you launch Logic after that and see if you are prompted for registration info without the iLok. This will rule out once and for all if it is a third party AU that is the source of the problem.
If, as I suspect, you don't experience the problem, move on and create a new default startup template from scratch without any plug ins, set that to launch at start up, and see if the behavior changes. I suspect it should all work fine at that point. Having said all this, I have FTR observed strange behavior on different client's systems where Logic asks for registration info on already registered systems. The behavior seems to be tied to people who have upgraded from Logic 8 and occasionally need to switch back and forth between Logic 8 and Logic 9 It's seems to be more a nuisance than anything serious though. Update: I had further problems with my Macbook pro i7 17' so Apple decided that all I have gone through is unacceptable and replaced my computer. I now I have a brand new macbook pro with new serial number. I received the computer, installed logic 9, did Apple's software update.
Still the same behavior!!!! I have nothing else installed on this machine. Apple hardware/software. Mainstage will continue to ask for my serial number upon starting up. It does not even make sense why Mainstage needs a serial number because it is part of the Logic Studio application and uses the same serial number that I have entered while installing Logic.
After calling tech support my last ditch effort was to erase the hard drive, reinstall snow leopard, install the Aperture 3 trial, then install logic and apple's software update. Mainstage still continues to ask for my serial number multiple times. This is proof that with these specific computers this is an issue. Same issue on 15'MB Pro Hi - I've been grappling with this for a while. It's not specific to 17', but maybe the new processors? (hardly likely I'd have thought). Bought brand new MB Pro with new install of L9.
No problems with installation but then starting getting continuous prompts for serial - total pain. First theory was AU conflict. Proved to be not the case. Went through all the business with Apple. First suggestion was that if I'd opened Mainsatge or Compressor first that would have caused the issue. Nope - humbug.
Next try the free Aperture download - nope. Then trash the proApp library files - aha - worked for a couple of times, but then it came back. Finally the guy from Apple matter-of-factly (and a bit sheepishly) informs me that 'there is an issue and our engineers are aware of it - it will be addressed in an update'. So up until now I have been carrying around my old XS key - old skool - and always booting up with that in. I'm about to do the 9.2 upgrade - there's no word in the release about this issue being fixed (or even acknowledged). I'll be interested to see if anything has changed for the better.
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